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Frequently Asked Questions

What are your fees?

Our fees range from $200 to $275 before any eligible Medicare rebates.

Visit the team page to see specific practitioner fees.

What is a Mental Health Care Plan, and do I need one?

You will need a Mental Health Care Plan (MHCP) from your GP if you wish to claim back a Medicare rebate on your psychology sessions. You or your GP can email a copy of your MHCP prior to your first appointment to info@headinthecloudsco.com.au.
 
However, you can also book psychology sessions privately with us without a referral or MHCP.
 
Some private health funds also cover psychology sessions, this will depend on your individual cover.

What is the difference between a Clinical Psychologist and Psychologist?

The short answer is the length of structured study and training. Clinical Psychologists have completed a minimum of eight years of structured study, while generally registered Psychologists have completed a minimum of six years of study (through two possible pathways).
 

Clinical Psychologist

Psychologist

Bachelor with honours

Masters or
Doctorate

Further specialised training

Training
Program

Masters or Doctorate

Do you offer Telehealth?

Yes, we do.
 
When you book your appointment, you will have the option to choose a face-to-face or telehealth appointment. Telehealth appointments are either through videoconference or telephone. We ask that you have access to a quiet and private space for your telehealth appointment.

How can I make a booking?

We currently only take bookings through our website.

The link below directs you to a portal where you can select the appointment type, clinician, and see available times.

Once you have found a suitable time, you have the option to pay for the session upfront, if not payment will be completed after the session.

You will receive confirmation of your booking via email.

What is your cancellation policy?

Reasonable notice of 48 hours or more will not incur a late cancellation fee.
 
Less than 48 hours’ notice for a cancellation will incur a cancellation fee of 50% of the session cost, which is not eligible for Medicare rebate.

What forms of therapy do you use?

All of our clinicians are committed to using evidence-based therapy modalities. To see what each of our individual clinicians use, please see click here.

What can I expect from psychology sessions?

The first 1-2 sessions with your psychologist will start with an assessment. This typically involves many questions to get a better understanding of you and your situation. It may also involve completing some questionnaires. Your psychologist will also ask you about your goals for therapy, and discuss their approach and proposed treatment plan.

You will then be given an opportunity to ask questions, and to consider if the clinician and approach feel like the right fit for you. If not, that is okay, let your psychologist or our practice know - we can support you in finding some other options.

Do you offer bulk-billed sessions?

We do not offer bulk-billed services at our practice.

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